loader image

Terms & Conditions

Terms and Conditions

Welcome to Smar tWeb Verse, a leading provider of exceptional services Before you proceed with using our services, please carefully read and understand the following Terms and Conditions. By accessing or using our website and making a purchase, you agree to be bound by these terms. If you do not agree to these terms, please refrain from using our website.

Turn Around Time

Smart Web Verse is committed to delivering high-quality services and products promptly. Our typical turnaround time for service delivery is outlined in each specific service/product description. Delays may occur due to unforeseen circumstances, such as technical glitches or high demand, in which case we will communicate promptly with affected customers.

Claim Your Refund

If you are dissatisfied with our services or products, you have the option to claim a refund under the terms outlined in our Refund Policy. Please review this policy carefully to understand your eligibility for a refund.


 At Smart Web Verse, we are committed to delivering top-notch services and products that meet and exceed your expectations. While we do not offer a general money-back guarantee, we understand that certain exceptional circumstances may warrant a refund. Please read our refund policy carefully to understand the conditions under which a refund may be considered.

Service Completion Percentage

If our services are 20% completed and 80% of the work remains, any refund request will be considered for the remaining 80% of the service cost, not the initial 20%. This policy is in place as resources are allocated and work progresses based on the agreed-upon scope and requirements.

Original Files and Predefined Requirements

If a client provides their logo and we deliver the original files as per the predefined requirements, a refund request will not be possible. The provision of original files signifies the fulfillment of the service, and as such, no refund can be issued.

Approved Work Refund

In the event that a client approves the work delivered and subsequently requests a refund, the policy dictates that no refund will be granted. Approval of work implies satisfaction with the services provided.

Universal Applicability

This refund policy is applicable to all services offered by Smart Web Verse. Whether it’s logo design, website development, or any other service, the same policy guidelines will apply uniformly.

Please note that our refund policy is designed to be fair and transparent, ensuring that both parties understand their rights and responsibilities. We encourage open communication and collaboration throughout the service process to ensure your expectations are met and exceeded. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our dedicated support team.

Refund Eligibility

Refunds may be granted under the following circumstances:

Language Barrier

In the event that a significant language barrier hinders effective communication and project progress, resulting in a substantial impediment to successful service

Major Technical Barriers

If unforeseen major technical challenges arise during the course of the project, hindering its completion and successful

Submission of Work

A refund request may be considered when at least 50% of the work has been submitted to you for review. This allows you to assess the progress and quality of the service or product you have purchased. If you believe that the work delivered does not meet the standards outlined in our service descriptions, you have the option to request a refund.


Refund requests should be initiated within a reasonable time from the date of order of service. The request must include a comprehensive explanation of the basis for seeking a refund. Once approved, refunds will be processed promptly. Smart Web Verse retains the authority to evaluate the legitimacy of refund requests to ensure fair handling.


Refund requests that fall outside the stipulated guidelines or fail to meet the eligibility criteria will be subject to rejection. Such instances may include:

  • Services/products that have already been delivered and
  • Refund requests submitted after the specified
  • Failure to provide adequate information regarding the reason for the


Smart Web Verse offers a range of services related to website design and development. In cases where a language or technical barrier arises, preventing successful completion of the project, a refund may be granted. Smart Web Verse will make all reasonable efforts to resolve such issues before proceeding with a refund.

Content Creation & Population

Smart Web Verse provides content creation and population services to enhance your online presence. We adhere to high-quality standards and will collaborate closely with you to ensure your content aligns with your vision and goals.

N.D.A. & Reputation Management Policy

At Smart Web Verse, we understand the importance of confidentiality and reputation management. Any sensitive information shared with us during the course of our services will be treated with the utmost discretion. We do not share, distribute, or exploit your confidential information for any purpose.

Customer Support

Our dedicated customer support team is available to assist you with any queries or concerns you may have. Please reach out to our support team through the designated channels for prompt assistance.

Technical Support Policy

Smart Web Verse offers technical support to address any issues or challenges you may encounter with our services or products. Our technical support team will work diligently to resolve your concerns and provide you with a satisfactory solution.

Communication Policy

Effective communication is key to a successful partnership. Smart Web Verse is committed to keeping you informed about the progress of your project, updates to our services, and any other relevant information. We will communicate with you through email, notifications on our website, or other agreed-upon channels.

100% Satisfaction Guarantee

We stand behind the quality of our services and products. If you are not fully satisfied with the outcome of our work, please reach out to us, and we will make every effort to address your concerns and ensure your satisfaction.Clients are encouraged to request multiple changes in line with the specified criteria. Your input is valued as we strive to create outcomes that align with your vision.

Domain and Hosting

Smart Web Verse offers domain registration and hosting services to streamline your online presence. Please review the specific terms and conditions related to these services on our website.

Record Maintenance

Verse may maintain records of your transactions, communications, and other interactions for administrative and legal purposes. Your privacy and data security are important to us, and we handle your information in accordance with our Privacy Policy.

Unique Design Guarantee

When you choose SmartWeb Verse for your design needs, we guarantee a unique and tailored design that aligns with your brand identity and preferences.

By using our website and services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above. These terms may be updated or modified from time to time, and it is your responsibility to review them periodically. If you have any questions or concerns, please contact our customer support team for clarification.



Click one of our contacts below to chat on WhatsApp

× How can I help you?